Field technicians email a dedicated mailbox with the existing Work Order number in a structured subject line.
EZNOTES
Add field notes and attachments to JDE Work Orders from email.
EZnotes lets field and operational users send notes, photographs and documents by email so they can be added to existing J.D. Edwards Work Orders as Media Objects.
A practical field workflow
Capture information when it is created.
Important information is often generated in the field or on the shop floor, where logging into JDE may not be feasible. EZnotes helps ensure that contextual information is added promptly to the relevant Work Order.
What EZnotes can capture
- Notes from the email body, including inline images
- Photographs and document attachments
- Information linked to an existing Work Order number
The EZnotes process
How EZnotes works
EZnotes
EZnotes monitors the mailbox and processes the structured incoming emails.
Work Order
The existing JDE Work Order is identified from the email input.
Media Objects
Email content and any attachments are added to the Work Order as Text and File Media Objects.
EZnotes workflow
See the email-to-Work-Order flow.
EZnotes runs as a simple, automated and endlessly-repeating process on the JDE server.
For JDE administrators
Fits into established JDE environments.
EZnotes is a .NET server application that runs independently of the JDE user interface. It can operate on Windows or Linux, and monitors a dedicated mailbox, appending content and attachments as Media Objects to existing JDE Work Orders.
JDE EnterpriseOne 9.0, 9.1 & 9.2
Appends to existing Work Orders
Dedicated mailbox processing
JDE Media Objects
Text, photographs & file attachments
Windows or Linux operation
Windows Service or Scheduled Task
Linux daemon
Key benefits
Keep Work Order information together.
Update existing Work Orders
Add information without requiring the originating user to work directly in JDE.
Capture field context
Record observations, handovers and work performed while the context is current.
Include attachments
Photographs and documents can be supplied with the email input.
Server-based operation
EZnotes is designed to operate unattended on Windows or Linux systems.
EZsuite products
Ready to simplify Work Order updates?
Discuss how EZnotes can fit into your J.D. Edwards Work Order process.