Field technicians send emails with information and any attachments required to create Work Orders.
EZCREATE
Create JDE Work Orders in the field from email.
EZcreate lets field and operational users send structured email input, photographs and attachments to JDE to automatically create new Work Orders with their associated Media Objects.
A practical field workflow
Capture the information when it is available.
Field-based technicians and shop-floor operators may not have immediate access to a computer, or time / skills to navigate the JDE user interface. EZcreate provides a structured email path for raising a Work Order at that point.
What the email can provide
- Work Order type and description read from a structured subject line
- Text notes and context from the email body
- Media objects created from photographs and other file attachments
The EZcreate process
How EZcreate works
EZcreate
EZcreate monitors a dedicated mailbox and processes the structured incoming emails.
Work Order
New JDE Work Orders are automatically created in the appropriate JDE environment.
Media Objects
Email content and file or photograph attachments are added to the Work Orders as JDE media objects.
EZcreate workflow
See the email-to-Work-Order flow.
EZcreate runs as a simple, automated and endlessly-repeating worker process on the JDE server.
For JDE administrators
Fits into established JDE environments.
EZcreate is a .NET server application that runs independently of the JDE user interface. It can operate on Windows or Linux, and monitors a dedicated mailbox, interacting with JDE to create new Work Orders and their associated Media Objects from inbound emails.
JDE EnterpriseOne 9.0, 9.1 & 9.2
New Work Order creation
Dedicated mailbox processing
JDE Media Objects
Text, photographs & file attachments
Windows or Linux operation
Windows Service or Scheduled Task
Linux daemon
Key benefits
Designed for field-originated Work Order creation.
Work without direct JDE access
The originating user can provide information by email rather than navigating the JDE interface in the field.
Capture attachments with the request
Photographs and supporting files can accompany the structured email input.
Keep information with the Work Order
Email content and attachments become associated JDE Media Objects where applicable.
Server-based operation
EZcreate is designed to operate unattended on Windows or Linux systems.
EZsuite products
Ready to simplify Work Order creation?
Discuss how EZcreate can fit into your J.D. Edwards Work Order process.